Shipping Policy

At BigBuild Technology, we are committed to providing clear and reliable delivery information. This Shipping Policy explains our order processing times, delivery estimates, shipping charges and international shipping arrangements.

Order Processing and Dispatch

Estimated dispatch time: 2–7 working days

Orders are normally processed and dispatched within 2–7 working days after the order is placed.

Dispatch times depend on stock availability, order processing requirements and the location from which the product is being fulfilled.

Working days are Monday to Friday, excluding UK public and bank holidays.

Once your order has been dispatched, you will receive a dispatch confirmation and tracking information where tracking is available.

UK Delivery

Shipping Charge

Standard UK Delivery: £3.95 per order

We charge a flat delivery fee of £3.95 for UK orders, regardless of the size or weight of the items in the order.

The applicable delivery charge will also be displayed during checkout before you complete your purchase.

Delivery Time

Estimated carrier delivery time after dispatch: 2–15 working days

This is the estimated time for the carrier to deliver your order after it has been dispatched.

Taking our processing time and carrier delivery time into account, the estimated total time from placing your order to delivery is approximately 4–22 working days.

Delivery times are estimates and may vary depending on the delivery destination, carrier network, stock location and circumstances outside our reasonable control.

International Shipping

We offer international delivery to selected countries and destinations.

Availability of international delivery depends on the product and destination. If we can deliver an order to your country, the available shipping options and applicable shipping charges will be displayed during checkout.

International Shipping Charges

International shipping charges vary depending on factors such as the destination, products ordered and available delivery service.

Your applicable shipping charge will be calculated and displayed at checkout before you complete your order.

International Delivery Time

International delivery times vary depending on the destination and delivery service.

Where available, an estimated delivery timeframe will be displayed during checkout for your destination.

International delivery may take longer than UK delivery because of distance, carrier networks, customs clearance and local delivery arrangements.

Import Duties and Taxes

International orders may be subject to customs duties, import VAT, sales taxes, customs clearance charges or other import-related charges imposed by the destination country.

Where available, estimated import duties and taxes may be calculated and displayed at checkout to help you understand the potential cost of importing your order.

Unless the checkout specifically states that duties and taxes have been collected as part of your payment, these charges are not prepaid to BigBuild Technology and remain the responsibility of the customer.

Any applicable duties, taxes or customs charges may therefore be payable by you directly to the customs authority, postal operator or delivery carrier when the order enters the destination country or before delivery.

Actual charges are determined by the relevant authorities and may differ from estimates shown at checkout.

Customers are responsible for complying with the import requirements applicable in their country.

Customs Clearance

International shipments may be subject to customs clearance procedures in the destination country.

Customs authorities may require additional information or payment from the recipient before releasing a shipment.

Customs clearance is outside our direct control and may occasionally result in delivery taking longer than the estimated timeframe.

Customers are responsible for responding to reasonable requests from the carrier or customs authority where information or payment is required to complete customs clearance.

Tracking

Where tracking is available for your delivery service, tracking information will be provided after your order has been dispatched.

Please allow some time after receiving your dispatch confirmation for tracking information to become active in the carrier's system.

Delivery Estimates

All dispatch and delivery timeframes provided on our website are estimates rather than guaranteed delivery dates.

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, customs clearance, transportation disruption or unusually high demand.

If there is a significant problem affecting your order, please contact us and we will assist where reasonably possible.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please review your delivery details carefully before completing checkout.

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Failed or Refused International Deliveries

If an international shipment cannot be delivered because import duties or taxes have not been paid, customs requirements have not been completed, delivery has been refused, or the carrier is unable to complete delivery for reasons attributable to the recipient, the shipment may be returned to us.

Any refund due in these circumstances will be handled in accordance with our Refund Policy and applicable consumer law.

Expedited Delivery

Expedited delivery is not currently available unless a faster delivery option is specifically offered at checkout.

About Us

Orders placed through this website are processed by:

Big Build Technology Ltd
Trading as BigBuild Technology

For questions about an order or delivery, please contact us using the contact details provided on our website.