Refund policy

Welcome to our eCommerce store! We are committed to providing you with an exceptional shopping experience from browsing to delivery and beyond. Below, you'll find important information about our delivery and return policies to ensure your experience is smooth and hassle-free.

This policy does not affect your statutory rights under UK consumer law, including your right to cancel within 14 days of receiving your order.

Return Conditions

We understand that sometimes a purchase may not be right for you. Our return policy allows you to return items under the following conditions:

  • Timeframe: Items must be returned within 30 days of receipt.
  • Condition: Items must be returned complete and in a condition suitable for resale, with original packaging where possible.
  • Exclusions:
    • Perishable Goods: Not eligible for return.
    • Personalised Items: Non-returnable unless defective.
    • Final Sale Items: Not eligible for return where clearly marked as “Final Sale” at the time of purchase.
    • Electronic Items: May be returned within 30 days, provided they are complete, undamaged, and returned in a condition suitable for resale, with original packaging where possible.

Return Process and Timeframes

We aim to make the return process straightforward:

  • Return Period: You have 30 days from receipt to initiate a return.
  • Return Authorisation: We ask that you contact us by email at support@bigbuildtechnology.com to obtain a return authorisation (RMA) before sending items back, so we can process your return efficiently.
  • Refund Processing: Refunds are processed within 7–10 business days after we receive your return. Bank processing times may vary. Refunds are issued to the original payment method used at checkout.
  • Return Shipping Fees: Return shipping costs are the customer's responsibility. We will only cover return shipping costs if the item is damaged, defective, or sent in error, in line with UK consumer law.

Additional Information

  • Third-Party Orders: If you purchased an item through a third-party platform (such as Amazon or eBay), returns for those orders are handled in accordance with the policies of the platform where the purchase was made.
  • Customer Support: If you need any assistance, please contact our customer service team. We’re here to help!

Thank you for choosing to shop with us. We appreciate your understanding and look forward to serving you again!