Return and refund policy

Welcome to our eCommerce store! We are committed to providing you with an exceptional shopping experience from the moment you browse our site to the delivery of your purchase and beyond. Below, you'll find detailed information about our delivery and return policies to ensure your experience is smooth and hassle-free.

Return Conditions

We understand that sometimes a purchase may not be right for you. Our return policy allows you to return items under the following conditions:

  • Timeframe: Items must be returned within 30 days of receipt.
  • Condition: Items must be returned in their original condition, with all tags attached and in the original packaging.
  • Exclusions:
    • Perishable Goods: We cannot accept returns of perishable goods due to their nature.
    • Personalized Items: Custom or personalized items are non-returnable unless defective.
    • Final Sale Items: Items marked as final sales are not eligible for return.
    • Electronic Items: Electronics may be returned if unopened and in their original packaging within 30 days.
    • Damaged/Defective Items: If you receive an item that is damaged, defective, or not as described, you may return it within the 90-day return period.

Return Process and Timeframes

We aim to make the return process as straightforward as possible:

  • Return Period: You have 30 days from the date of receipt to initiate a return.
  • Refund Processing: Once we receive your returned item, refunds will be processed within 7-10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank's processing times.
  • Return Shipping Fees: Return shipping fees are the customer's responsibility unless the return is due to damage, defect, or an error on our part. In such cases, we will provide a prepaid return label.

Additional Information

  • Third-Party Orders: If you made your purchase through a third-party affiliate website, such as Amazon, please refer to their respective delivery and return policies. We recommend reviewing these policies before initiating a return, as they may differ from ours.
  • Customer Support: If you have any questions or need further assistance with your delivery or return, our customer service team is here to help. Please do not hesitate to contact us for support.

We appreciate your understanding and thank you for choosing to shop with us. We look forward to serving you!